Careers

WQED Pittsburgh, honored with the 2007 and 2006 Mid-Atlantic Emmy® Award for Station Excellence, was founded in 1954 as the nation's first community-supported broadcaster. WQED creates, produces and distributes quality programs, products and services to engage, inform, educate and entertain the public within its community and around the world. WQED Pittsburgh is one of the first broadcasters in the country to be fully high-definition (HD) in its studio and field production capabilities. It is the parent company of WQED-TV (PBS); WQED: The Create Channel; Classical WQED-FM 89.3/Pittsburgh; WQEJ-FM 89.7/Johnstown; local and national television and radio productions; WQED Interactive (www.wqed.org); and The WQED Education Department.

Current Positions

WQED is currently accepting applications for the following positions:

Account Executive

Development Associate

Donor Relations Specialist

Account Executive

The Account Executive is responsible for generating revenue for WQED Multimedia by developing and furthering relationships with clients to insure continued support for the organization's broadcast products and services.

Responsibilities:

  • Develop and present proposals to meet pre-determined needs of client for presentations.
  • Write contract request forms.
  • Develop schedule of announcements and deliver to FM and Production Assistant for traffic placement.
  • Write announcements for client approval and deliver to FM traffic person and/or Production Assistant along with video components.
  • Develop promotional and/or underwriting ideas for clients.
  • Collect payment from clients.
  • Generate new business through targeting prospects.
  • Maintain up-to-date information of broadcast businesses as well as client business.
  • Develop a list of targeted media and matching prospect's needs with WQED program/strategies.
  • Contact prospective client – pre-determine needs and set up appointments.
  • Volunteer for station events and perform other company projects as needed.

Required education and skills:

  • Associate's Degree or equivalent experience is required. A Bachelor's Degree is preferred.
  • One year of sales and marketing experience, preferably in the broadcast industry, is required.
  • Candidate must have a working knowledge of sales techniques and broadcast industry sales along with excellent customer service and social media skills.

Candidates should send a resume and cover letter with salary requirements to careers@wqed.org. No phone calls please.

EOE, M/F/D/V

Development Associate

Reports to: Director of Development  

This position provides essential support to the Director of Development and the development team in a variety of ways related to cultivating major and mid-level donors.

Responsibilities include but are not limited to:

  • Manage the mail solicitation of major and mid-level donors and business partners for renewal, additional and upgrade gifts to meet budgeted goals.
  • Manage cultivation and acknowledgement of major donors.
  • Write and produce donor correspondence including but not limited to: solicitations and acknowledgements.  Attention to detail and accuracy in the work product is crucial.
  • Develop and define major and mid-level file segmentation.
  • Analyze, manipulate and segment data and review for accuracy.  Make corrections as necessary in a timely manner.
  • Develop and implement an efficient and consistent mailing schedule.
  • Maintain mailing binder (complete with checklists and mail reports).
  • Build relationships with development constituents through improved donor service and benefits, donor surveys, and research.
  • Research other non-profits’ donor recognition societies and benefits; Review and make recommendations to update and enhance WQED’s development donor recognition societies.
  • Identify and coordinate special opportunities, experiences, benefits and other incentives to recognize and engage major donors. 
  • Continuously review, research, analyze, and update donor records to identify and refer potential candidates for major or planned gifts.
  • Prepare donor profiles and background information to support "ask" visits.
  • Participate in development of solicitation strategies and ask targets specific to an individual major donors.
  • Support the DOD in the writing and preparation of written proposals for major and planned donors.
  • Research major donors for the purpose of maintaining and increasing financial support to WQED.  This includes mailings, events, personal interactions, and data upkeep.
  • Research, identify, and qualify major and planned donor prospects.
  • Work with DOD to identify, upgrade, and steward mid-level donors.
  • Serve as an ambassador of WQED and network and represent WQED to the community and professional circles.
  • Assist with other fund-raising and related activities to contribute to the overall success of the department.
  • Inform others in the fund-raising department of development office issues and activities through meetings and reports.
  • Volunteer for and participate in organizational committees and events, as necessary.
  • Become familiar with and utilize PBS resources.
  • Support opportunities for major donors to volunteer.
  • Assist the DOD in supporting the development committee as needed.
  • Prepare reports and updates as needed for DOD and development team.
  • Collaborate with database support to develop best practices for running reports.
  • Regularly file and maintain donor records in the filing system.
  • Other tasks as needed.

Required education and skills:

  • Bachelor’s Degree
  • 3-5 years of related experience required.
  • Must have the ability to multi-task.
  • This position requires excellent organizational, interpersonal, written communication, and analytical skills.
  • Strong database experience necessary (for example, Salesforce).
  • Proficiency in Word and Excel. 
  • Understanding about fundraising and donor relationships.
  • Candidates must be willing to work evenings and weekends as needed.

Candidates should send a resume and cover letter with salary requirements to careers@wqed.org

No Phone Calls Please.

EOE, M/F/D/V

Donor Relations Specialist

The Donor Relations Specialist is responsible for leading and contributing to the cultivation and retention of members, viewers, listeners, and online visitors by providing excellent customer service and by maintaining accurate member records.

Responsibilities include but are not limited to:

  • Serve as the main point of contact for WQED members and visitors addressing concerns, answering questions and providing additional information as necessary.   
  • Respond enthusiastically, accurately, and in a timely manner to member calls, emails, and letters.
  • Maintain accurate member records within CRM database, adjusting, correcting, and updating accounts as necessary to ensure accuracy.
  • Attend internal meetings and communicate interdepartmentally to keep abreast of station projects, programming changes, and other events that may impact viewers and listeners.
  • Identify, track, and report trends and issues to appropriate staff.
  • Work with outside vendors to address member/account issues or requests.
  • Assist station viewers and listeners with donations/inquiries/requests and redirect to appropriate departments, if necessary.     
  • Responsible for fulfillment of In-house premiums.
  • Receive and organize storage of Premiums.
  • Train and coordinate volunteers to assist with fulfillment of Premiums.  Move shipment of items from storage to packaging area.  
  • Inventory stock and provide Premium Coordinator and manager of Shop WQED with list of items and supplies to reorder. 
  • Manage Shipping file.
  • Communicate with outside Premium suppliers to track and resolve any delays in fulfillment to members, product status and shipping details.
  • Communicate with suppliers to manage Premium returns or unfulfilled orders. 
  • Provide technical assistance to members for electronic and online benefits (WQED Digital Guide and PBS Passport).
  • Explain said products and services, eligibility and guide members through technical processes.
  • Direct members appropriately if more complicated assistance needed (i.e, PBS Help or WQED Interactive). 
  • Work as a productive member of the Development and Membership team and maintain collegial relationships with co-workers inter and intra departmentally.
  • Assist as necessary with events and other activities (both on- and off-site) that may fall outside of normal business hours.
  • Other tasks as needed.

Required education and skills:

  • Associate’s Degree or equivalent experience.
  • 1-3 years of experience required.
  • This position requires incumbent to contribute to the cultivation and retention of members, viewers, listeners and web-surfers by providing excellent customer service and maintaining accurate member records. Must be proficient in MS Office, have excellent customer service skills, excellent organizational skills and must display the highest level of attention to detail and accuracy.

Candidates should send a resume and cover letter with salary requirements to careers@wqed.org .  No phone calls please.                                                                                       

EOE, M/F/D/V